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Reliability improvement: the evolution of two existing positions in China's maintenance market

when summarizing the feelings of participation in the Eighth Annual Conference on process industry engineering and maintenance, it was not found that there are two diametrically opposed and incompatible views and positions in the domestic maintenance field. One side believes that China should copy the traditional Western model and spend as much time as possible to accept and adapt; The other side believes that a new local system should be built according to the practical experience with Chinese characteristics. This issue of reliability improvement will further elaborate the position and collision of these two views

China will be as developed as the West

some professionals firmly believe that China's development will follow the traditional model of the western economy. Therefore, the development of industrial projects must also follow this route. Therefore, they began to copy and actively practice the methods in textbooks, listen to foreign experts, and strive to recruit and retain excellent talents, so as to finally achieve the goal of maintenance and improvement and start shooting in the air. Accordingly, suppliers and consulting companies also conform to this view in response to customers, simply copying the Western business model to the Chinese market. It can be said that most consulting companies, it suppliers and service providers in China now fall into this category

back to the point, if you want to carry out maintenance and improvement projects, follow the Western model advocated by the above customers and suppliers, which usually includes: Introducing excellent talents, outsourcing some maintenance work, hiring foreign experts, and installing EAM systems of well-known IT manufacturers. However, the reality is more cruel than the ideal. The actual situation is often that excellent technicians will leave (or be promoted to enterprise management) for various reasons; Due to the excessively fierce competition and price war, service providers ignore the service quality, and its implementation effect is far less than that of their own internal teams; Foreign experts cannot coexist with local teams due to language and cultural differences; EAM system has never been touched since it was launched. Sadly, in the face of such failure, customers still naively believe that all this is their own fault. As long as there is a chance, they can start over and try to do better. As everyone knows, the supplier breathed a sigh of relief at this time and secretly congratulated himself for escaping the investigation

one pole cannot overturn a boat of people. This method also works sometimes. As far as we know, several domestic enterprises have successfully copied the Western model: they have rich maintenance resources unmatched by other enterprises; The senior management team personally participates in the specific implementation of the project; Many foreign experts have been stationed for a long time; Maintain a long-term and stable cooperative relationship with third-party service providers; The internal maintenance personnel have a good background of professional Western engineering knowledge. The maintenance department of these enterprises is no less than that of any foreign factory, but how many domestic enterprises can have such financial strength and technical background to complete the local transplantation and settlement of this model? Such cases should not be used as a benchmark for everyone to follow

go your own way

Xike and many factory managers with long-term experience in maintenance work in China hold completely opposite views to the above theory. Even if restricted by the group's westernization policies (such as the need to implement SAP PM), these managers can fully understand that such solutions simply cannot adapt to China's national conditions. Due to the particularity of the overall environment, the Chinese market reflects the following characteristics: the number and scale of new factories and infrastructure are huge; Lack of engineering and technical talents with multidisciplinary academic background in the maintenance field; Lack of technical management experience; The imperfect supplier system also proves why the management methods designed for mature Western markets cannot be successfully implemented in China. Once the project fails, the owner will jump out to undertake what should not be undertaken, for example, our personnel are not excellent enough, and the domestic industrial level is not as developed as the West. This idea gives the suppliers a chance to breathe, but it leaves the owners with endless troubles

the party adhering to this position advocates that when implementing the project, it is not only necessary to take into account the particularity of the domestic industrial environment, but also firmly believe that the maintenance and improvement methods independently formed in China can one day be applied to projects exported overseas. Take CNOOC shell South China Sea project for example. The Chinese EPC company involved in it does have a gap with foreign contractors, but on the premise of ensuring quality, by drawing on the advantages of Chinese and Western projects, the speed and related cost control of the project are unmatched by foreign enterprises. Although some people still have doubts, the above plan has been widely accepted in the industry

what is the maintenance and management method with Chinese characteristics? Xike believes that using innovative solutions specially designed for the Chinese market, combined with decades of accumulated experience in foreign markets, the use of high-tech tools can motivate the maintenance team, rebuild the workflow, and gradually implement the best work practices from the top management to everyone at the grass-roots level. The principle of bluebee mobile solution: by forcibly scanning the asset tag (bar code or RIFD), it can build an accurate asset database, inspection points and measurement points for enterprises (which can not be fully realized in the traditional EAM system so far), and ensure that on-site technicians really arrive at the site to implement inspection and preventive maintenance

seek truth from facts

is it China that can evolve into an advanced western country? Or should we walk out of our own way? There is no need to predict wisely for the time being. Reality tells us that the maintenance of domestic factories and facilities is generally weak, and a large number of improvement projects implemented in accordance with the Western model have never been able to obtain any return on investment due to improper training, no effective system data support, preventive plans on paper and other problems. In short, the divergence of the positions of the two parties is reflected in: should the failure of the project be held accountable for the problem of people or the problem of methods? Should we transform people or change methods

based on the continuous tracking of the maintenance and improvement projects of more than 600 customer sites across the country, we firmly believe that changing the method is the last word. While competitors are implementing the solution invented by the West 30 years ago for customers, hiko uses real data to show the real benefits of local solutions for the industry. Last week, our team conducted a survey on a customer. The details are as follows: the factory invested millions of yuan to purchase an advanced EAM system in the United States. Although the production process of the enterprise has high requirements for the reliability and stability of the equipment, three years after its launch, the maintenance work of the factory is still mainly corrective, and the set of EAM system known as the best in the industry can't print work orders even for three years! Funny? In fact, it is not, because it truly reflects the common phenomenon in the industry. Will they stop cooperating with suppliers? When it completely disappeared in two to three years, they continued to pay 500000 yuan of after-sales support fees every year, simply blaming themselves for the failure of the project

summarize the positions of the two factions

accept the current situation: compared with the owners, it is more difficult for outsourcers to recruit professional and skilled talents. Low business profits led to poor performance, requiring additional assistance from pulley and electromechanical drive connection to meet expectations

achieve return on investment within one year. In addition to industrial fields, the scheme can also be applied to retail and property management industries. With the brand value of Chinese EPC company in DSM, besides the reputation of product quality, it undertakes more export projects overseas, and the scheme is also gradually applied to overseas markets (Southeast Asia)

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